I’ve been struggling with my K1 since Christmas. I bought it on sale for Black Friday and no matter who I contact at Creality, no one can tell me what replacement parts to order. K1 parts don’t fit my printer. They want pictures to see what ‘buckle’ I have, because my serial number isn’t enough information, but who wants to tear down a printer just to take pictures? Now my thermistor is broken (a leg weld just fell right off while I was fixing a clog), and I can’t order a new one because what do I order? This printer doesn’t take K1 parts. Every time I order something, it has to get shipped back. I’m annoyed and venting, but also trying to help anyone else considering a Creality printer. Don’t do it. Their support is a joke and they take zero accountability.
That’s a serious shame to hear about. Creality has been a staple of the community since the reprap days. I don’t think I can count the number of people I know who had an ender as their first 3d printer.
It kind of sounds like they’re struggling with the transition from hobbiest products to appliances and are losing some of their soul along the way.
Sorry you’re going through that, but thank you for sharing.