The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
Burger King’s quality has fallen off a cliff. I care way more about that then if the cashier says please and thank you enough times. As long as they aren’t a straight up dick, I don’t care.