I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn’t help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.

I have to say… The fresh vent smells even better than I remember.

  • Julian
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    641 year ago

    They sent a full replacement after 1.5 years? Damn that’s some good support.

      • devtimiM
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        391 year ago

        Apple will sell you a laptop with dead pixels on the screen and refuse to replace it unless a certain minimum number are dead. I was furious.

        • Dandroid
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          1 year ago

          I used to work for a company that made an ultra low budget android tablet. We had dead pixels on like 10% of them. Our LCD provider would tell us the same thing. Unless there are at least 3 dead pixels, they aren’t taking them back. We changed our LCD provider ASAP, but we sold probably 1-2K of those POSes. That’s probably 100-200 $50 tablets with dead pixels.

          But at least our tablets were $50 pieces of trash, not $2000+ MacBooks.

        • _haha_oh_wow_
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          71 year ago

          Wow, I’d expect that from a knock-off monitor company, but Apple? That’s crazy.

          • LUHG
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            51 year ago

            They mostly do that these days. Not many monitors have dead pixel policies.

        • @[email protected]
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          21 year ago

          I had a 3 day old Macbook Pro have the screen shatter when opening it. The store said it would be covered then the repair center said it would be $2000 which was only $600 less than the entire laptop. Took like 3 hours on the phone and finally the freaking store paid out the repair center. Thinkpads from now on lol

      • Julian
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        71 year ago

        True but not all tech companies are so forgiving. Most laptops I get have their warranty expire after a year, and I doubt they’d replace anything without charging something.

    • @Rednax
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      31 year ago

      Valve seems to be pretty consumer friendly. I also have a good experience with a faulty Index getting replaced.