IMHO, if you have that many enterprise clients, you can’t just nuke product support without a press release that explains the rationale. It’s safer to explain the reasoning and as the last few sentences indicated, help them transition to a new IDE that works with your product.
That blog post struck me as something pretty boring. It has the stink of a legal and PR team. What was the pissy / self-indulgent part?
It’s all unnecessary. Cold have just said “we’re exercising our option” without all the ethical criticism.
IMHO, if you have that many enterprise clients, you can’t just nuke product support without a press release that explains the rationale. It’s safer to explain the reasoning and as the last few sentences indicated, help them transition to a new IDE that works with your product.