I’m asking them to replace it with another brand, and Bradford White is what I’d like.
In case you do end up with Rheem as a choice, it does have a couple of quirks, but nothing deal breaking for us. The scheduling function should work, but lots folks report trouble with it working inconsistently. We don’t have TOU power so its not a function we use. One other thing is that it has four functions with one being called “Energy Saver”, and the app will nag you to put it in that mode. Ignore that. “Heat Pump” mode is actually the most energy efficient. Besides those two things, we’re happy with it, but should we need service we’ll have more difficulty because we bought a big box version and not the professional plumber version.
It’s a State (A.O. Smith) HPSX-66-DHPT 240v
A quick google search of that part number confirms your statement that it is a professional model (not a big box model).
I appreciate you sharing your experience. I’m sorry its giving you difficulty.
In case you do end up with Rheem as a choice, it does have a couple of quirks, but nothing deal breaking for us. The scheduling function should work, but lots folks report trouble with it working inconsistently. We don’t have TOU power so its not a function we use. One other thing is that it has four functions with one being called “Energy Saver”, and the app will nag you to put it in that mode. Ignore that. “Heat Pump” mode is actually the most energy efficient. Besides those two things, we’re happy with it, but should we need service we’ll have more difficulty because we bought a big box version and not the professional plumber version.
A quick google search of that part number confirms your statement that it is a professional model (not a big box model).
I appreciate you sharing your experience. I’m sorry its giving you difficulty.