cross-posted from: https://lemmy.world/post/54354442
Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
25% if you were down more than 44 minutes
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
But Microsoft is framing all of this as “Service Degradation” on their status page, not an outage. I don’t know whether the wording changes things here.
They’re not lying. It IS service degradation. It degraded to zero, but degraded nonetheless, its not an out®age!
With the amount of press they are getting if they start denying people the news will spread fast and ms prob doesn’t want that.
May as well give a service credit of $13 or $20 per e3 or e5 license. It will be literally pennies on the $92 billion they made last quarter.
they won’t. they’ll handle this as badly as it’s possible to handle this.