Just as the title asks I’ve noticed a very sharp increase in people just straight up not comprehending what they’re reading.
They’ll read it and despite all the information being there, if it’s even slightly out of line from the most straightforward sentence structure, they act like it’s complete gibberish or indecipherable.
Has anyone else noticed this? Because honestly it’s making me lose my fucking mind.
That may also just be a resources issue. Too many tickets, not enough reps, and the expectation of low average handle time are not exactly conducive to encouraging those deeper dives.
Yeah, I assume when support people do not understand what I am telling them that they cannot afford to understand what I am telling them. Either they need to solve my problem in 30 seconds with a stock response, or else they need to get rid of me as fast as possible so they can deliver more stock responses to other people.