Leaked Zoom all-hands: CEO says employees must return to offices because they can’t be as innovative or get to know each other on Zoom::Zoom CEO Eric Yuan discussed the benefits of in-person work in a leaked meeting.

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    Zoom CEO Eric Yuan told employees this month that the company was making the surprising decision to send some workers back to the office regularly because its flagship remote-work product didn’t allow employees to build as much trust or be as innovative as in the office, according to a leaked meeting recording viewed by Insider.

    The top reason for the mandate, Yuan said at the August 3 meeting, is that it’s difficult for employees to get to know each other and build trust remotely.

    The comments, much like the decision to return some employees to offices, are surprising given the role Zoom’s technology plays in remote work.

    The company’s videoconferencing service became so ubiquitous early in the pandemic that its corporate name became a verb describing the act of firing up any video chat to connect with coworkers online.

    Amazon recently asked employees to relocate to their teams’ offices or find new jobs.

    Zoom’s return to office, at least from Yuan’s comments, appears less strict, as he directed employees who have issues with the policy to apply for exceptions with the heads of their departments.


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