I understand that all the networked phones aren’t working and the PoS is no longer accepting valid orders and the server backups are all corrupted and half the company cannot access emails while the other half are replying to emails that’s causing a weird data sync issue and all the printers are jammed…
But can you PLEASE move my ticket request of “Right Mouse click makes funny noise when I click it exactly 7 times” to the top of the stack? It’s disrupting my flow. Thank you you lazy fucks.
Is the site down? Is email down for everyone? Is CSuite/ the entire business operation down? Then it’s high priority.
Otherwise it’s low priority.
Everyone thinks service desk exists for them and them alone.
I understand that all the networked phones aren’t working and the PoS is no longer accepting valid orders and the server backups are all corrupted and half the company cannot access emails while the other half are replying to emails that’s causing a weird data sync issue and all the printers are jammed…
But can you PLEASE move my ticket request of “Right Mouse click makes funny noise when I click it exactly 7 times” to the top of the stack? It’s disrupting my flow. Thank you you lazy fucks.
I LITERALLY cannot do my job while this is happening!
What about the unicorn m e d i u m p r i o r i t y
That’s low priority, but someone has complained so it got “bumped up”
it’s dns