Exactly. As soon as the phones on our account are paid off one by one they will leave the t-mobile account. Too bad, I was their perfect customer. Never missed a payment, upgraded and financed phones and devices, generally had a ok experience. That has changed. I had to call in to find out how to get a Port Pin, and the rep was in an office so loud I could barely hear them, and it certainly was not a US based rep.
And they want my bank account information to get that auto pay discount? No thanks.
Exactly. As soon as the phones on our account are paid off one by one they will leave the t-mobile account. Too bad, I was their perfect customer. Never missed a payment, upgraded and financed phones and devices, generally had a ok experience. That has changed. I had to call in to find out how to get a Port Pin, and the rep was in an office so loud I could barely hear them, and it certainly was not a US based rep.