As the customer you’re already taking stuff out of your cart and putting it on the counter. Maybe automation isn’t the right word, but it’s certainly more efficient than having a human clerk. It removes a bottleneck.
But it’s not a bottleneck. It’s the opposite. An experienced human checker will tap in the code for oranges way before you find it in their stupid menu.
It is a bottleneck, because the experienced human checker is only entering orange codes for one person at a time. There could be ten people all checking themselves out simultaneously. Even if one or two get slowed down by a menu, it’s still a net decrease in average time spent at checkout.
As the customer you’re already taking stuff out of your cart and putting it on the counter. Maybe automation isn’t the right word, but it’s certainly more efficient than having a human clerk. It removes a bottleneck.
And introduces others: “unexpected item in bagging area”
True, but isn’t that an implementation issue that can be fixed, rather than an inherent issue with the concept?
But it’s not a bottleneck. It’s the opposite. An experienced human checker will tap in the code for oranges way before you find it in their stupid menu.
It is a bottleneck, because the experienced human checker is only entering orange codes for one person at a time. There could be ten people all checking themselves out simultaneously. Even if one or two get slowed down by a menu, it’s still a net decrease in average time spent at checkout.