I think we should just purposely break the website so they can’t give feedback or make it as annoying as possible. Let them waste hours on a website trying to give feedback on a loop of where their login fails and their profile continues to disappear until they give up. Or you could just remove the ability to give feedback altogether. And put a contact number on the website that puts them on hold indefinitely. That’s what I hear the cool kids are doing.
Should I already prepare my announcement to do damage control after we broke a feature our customers liked?
I think we should just purposely break the website so they can’t give feedback or make it as annoying as possible. Let them waste hours on a website trying to give feedback on a loop of where their login fails and their profile continues to disappear until they give up. Or you could just remove the ability to give feedback altogether. And put a contact number on the website that puts them on hold indefinitely. That’s what I hear the cool kids are doing.