I created an account some time ago, I can see the account from lemmy.world/u/drdabbles, and I can successfully reset my password using the “recover password” link on the login page.
But when I attempt to log in with either my username (less than 20 chars) or my email address, the button changes to the spinner and absolutely nothing else happens. The browser makes no requests to the API that I can see, the page just sits there forever if I allow it. When loading the login page, FireFox does give an error about the websocket closing, but I’m obviously able to use the site if I use the password reset function.
I would expect that if the server is overloaded, as has been suggested by casual users, that the login function would work occasionally at least. Or that the page wouldn’t fully load, or that I’d see a request and a timeout. I’d also expect the password reset route to timeout or fail, given it seems to use lemmy-ui to communicate to the lemmy back-end.
When I signed up, there was no captcha, I presume resetting my password wouldn’t work if my email wasn’t “verified” but I don’t remember if I received a verification or not. I presume that because I’m able to use the site and comment, the email must be considered verified though.
Any thoughts?
Probably somehow your account is marked as not verified. Seen that before. I’ll check
Is there anything the end user can do to resolve this? I am having the exact same issue.
See if you have a verification e-mail (maybe in spam?) If you do, verify the mail. If not, message me and I’ll assist.
I did verify my email. Got a follow up email saying my email has been verified but I still can’t login. :(
Could you try a password reset?
that fixed the issue
Oh, that would be great! Thanks for looking.
Yeah it had the verified set to
false. I updated that.Fantastic. Thank you, that’s a big relief finally figuring out what the root cause was!