Plan a change that’s obviously bad for customers but good for profit
Hope no one notices
When people notice, try to spin it as a positive
If 3 fails, determine if enough people would leave to care
If you’ll lose money, walk it back and act like you’re acting in the interest of your customers by canceling the change that only the company wanted in the first place
4 and 5 are optional if you’re actually a monopoly.
Service corporation strategy in 2023:
Plan a change that’s obviously bad for customers but good for profit
Hope no one notices
When people notice, try to spin it as a positive
If 3 fails, determine if enough people would leave to care
If you’ll lose money, walk it back and act like you’re acting in the interest of your customers by canceling the change that only the company wanted in the first place
4 and 5 are optional if you’re actually a monopoly.
Then I will just subscribe to a different news source that does report on T-Mobile