I bought a frame online from Michaels that arrived broken. I drove to the store, rather than pay to ship it back, and they said they would refund me the price of the frame, but not the shipping I paid for originally. It took a manager (15 minute wait) and many minutes of me insisting I shouldn’t have to pay anything for a broken product for them to finally just give up and swipe the card that allowed them to refund my shipping (only as store credit, mind you). They were not happy about it.