They managed to have the most intense interest I’ve ever seen with a tech product, with users spending literal hours engaged with the product in the first few weeks of access.

And then they threw it all away because they were concerned with the press coverage and they thought that hours long chats wasn’t the product they wanted to deliver to extend Bing.

Could have easily had hundreds of thousands of people addicted to their platform had they just been a bit less kneejerk and adapted to market demand rather than trying to dictate what people wanted.