• @NocturnalEngineer
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    1 year ago

    Still true. Their only job is to raise tickets, and ensure the basic troubleshooting steps have been taken.

    They’re not paid enough to do any more than that.

    • @AnUnusualRelic
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      51 year ago

      They just have to read a script that they’re not allowed to deviate from. No need to hire smart people.