I did (used a male name but Im female). They blocked my account, accusing me of being in debt with them (false) and calling to identify myself to get my money back or what I bought changed nothing.

Now I have 90 Euros blocked in an amazon account and a hotline staffed with people with heavy east Asian accents and poor language skills that won’t help and Im unsure about how to proceed.

ETA: I like using amazon for the prices but I don’t want them to know my bank account number of too much information about me and each time I need something from them I create a new account with a false name, buy, pay and ignore the account. I wonder if this triggered some automated alarm.

BTW: is this illegal? to buy using a false name (an alias). Im in Germany if that helps.

  • @WhoRogerEnglish
    1•2 years ago

    Speaking in general in the EU, while it’s not criminal to fake your identity when just buying normal goods or doing normal things, it’s not legal either.

    The way it’s supposed to work is the customer is supposed to provide their real information and then rely on the web store to handle their data properly. Which is very optimistic ofc.

    So Amazon can almost surely deny you service if you mess with them in this way (they might be legible for tax evasion or fraud if they didn’t keep an eye on this stuff).

    I’m not sure about the funds - how did those get locked, is that the Amazon balance? In that case I can’t see a way to get them out aside of providing your real details. If you used a credit card to charge the balance, you may try a chaegeback with your bank, but I don’t know how successful that would be.