“the FCC is considering if AI analytics might better block unwanted calls and texts “and restore trust in our networks,” according to the agency. It would certainly be an improvement over reaching for the block button after receiving yet another call from someone purporting to be a Microsoft technician”
This is the best summary I could come up with:
The US Federal Communications Commission (FCC) is tightening the rules protecting cellular network users and has kicked off an effort to understand the impact of AI on robocalls and robotexts.
The impact of AI continues to reverberate, and the FCC wants to see how the technology can worsen that modern-day telecommunication plague: robocalls and robotexts.
In this instance, the FCC is considering if AI analytics might better block unwanted calls and texts “and restore trust in our networks,” according to the agency.
It would certainly be an improvement over reaching for the block button after receiving yet another call from someone purporting to be a Microsoft technician or something about an accident that was not your fault.
However, those scenarios also highlight issues about which the FCC is concerned: for example, criminals’ use of AI technology to defraud consumers with texts and calls that mimic trusted sources.
While the FCC is just at the Notice of Inquiry stage around AI, the agency is taking steps to protect the cellphone accounts of US consumers with rules requiring wireless providers immediately notify customers when a SIM change or port-out request is made.
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