I’m a performer, so I need my account for work and to book gigs. I’ve been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.

  • @Wrench
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    131 year ago

    DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.

    • @[email protected]
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      51 year ago

      Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should’ve checked in the store I’ll admit). Called to get it replaced, manager said no due to “buyer’s remorse.” They ended up refunding it when I initiated a chargeback.

    • NikkiNikkiNikki
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      51 year ago

      Fucking UPS with the same garbage, the form for changing your address was broken and would display an error, the phone call support refused to help and told me to “just use the online form”. I wocked around it by opening the form, pressing the back button, opening it again, and then it would display properly… Just to change a single fucking number in the apartment unit category. Those are 2 hours of my life I’m never getting back.

    • @Zibitee
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      21 year ago

      Yeah, broken support needs to be illegal. You can’t even do a credit card charge back sometimes because you’ve had an item too long.

    • @Telecaster615
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      21 year ago

      I’ve had only 1 interaction with DeWalt so far on a defective battery that was still under warranty and was actually impressed.

      Used the contact form and exchanged 2 or 3 emails with service rep on a Saturday and had a new battery the following week