The reason their customer service sucks is that they see it as a cost they want to minimize, not a value add. Why do they want to eliminate cost? Because they are in a constant price war with competitors. Because we’ll switch if we can get $5 / month less. No one ever thinks twice about switching to get $5 / month less, and they they complain about bad customer service…
LOL price war with… what competition?
Seriously, for most of the time broadband has been a thing, it has been largely provided by your comquests and time warners that often didn’t compete in overlapping areas. Their service sucks because they know their customers don’t have a choice. https://youtu.be/KMcny_pixDw
It got so bad that municipalities got into providing broadband… by 2018, more than 750 communities have done so: https://www.vice.com/en/article/a3np4a/new-municipal-broadband-map
ISPs in the US are not in a price war with competition, that’s ridiculous. The price per gig has been going down as infrastructure build out happens in the middle mile. In the last mile, prices are still abusively high with predatory bundling contracts. The reason their customer service sucks is because their customers don’t have 30 options. They have at most 2 and in many places they have 1 option.
The reason their customer service sucks is that they see it as a cost they want to minimize, not a value add. Why do they want to eliminate cost? Because they are in a constant price war with competitors. Because we’ll switch if we can get $5 / month less. No one ever thinks twice about switching to get $5 / month less, and they they complain about bad customer service…
LOL price war with… what competition? Seriously, for most of the time broadband has been a thing, it has been largely provided by your comquests and time warners that often didn’t compete in overlapping areas. Their service sucks because they know their customers don’t have a choice. https://youtu.be/KMcny_pixDw It got so bad that municipalities got into providing broadband… by 2018, more than 750 communities have done so: https://www.vice.com/en/article/a3np4a/new-municipal-broadband-map
ISPs in the US are not in a price war with competition, that’s ridiculous. The price per gig has been going down as infrastructure build out happens in the middle mile. In the last mile, prices are still abusively high with predatory bundling contracts. The reason their customer service sucks is because their customers don’t have 30 options. They have at most 2 and in many places they have 1 option.