These seminars are getting scheduled now, and training is set to begin in the middle of January. Each employee will be trained for two days, I’m told. It’s a high-stakes endeavor: The Vision Pro’s setup process is going to be complex and not something Apple wants to screw up.
The device needs to be customized for each person, and a poor fitting could ultimately ruin the user’s experience. Every step will be carefully orchestrated, including how retail employees approach a customer and how they place the device on a user’s head.
Now that is interesting. In other briefings, they have claimed that someone from every store, selected via interview process, will go to Cupertino for 2 days training.
And that people who ordered online, will be pushed to collect in store to receive the “complex setup” from a trained employee.
I don’t believe either. Because it speaks to a product that would be difficult to use (against Apples “it just works” ethos. ). And one they wouldn’t sell online because of said “complex setup”
Maybe it’s less about difficulty of use and more of the size of the paradigm shift. The Vision Pro could require a more hands on setup to help guide people through an initial experience which may seem quite alien, even if it quickly becomes intuitive after.
Customers that need prescription lenses would also probably benefit from in person setup as well.
Sound great, but it just means they got sent a link to a video and will probably have to watch it on their own time .
Right at the top of the article
Now that is interesting. In other briefings, they have claimed that someone from every store, selected via interview process, will go to Cupertino for 2 days training.
And that people who ordered online, will be pushed to collect in store to receive the “complex setup” from a trained employee.
I don’t believe either. Because it speaks to a product that would be difficult to use (against Apples “it just works” ethos. ). And one they wouldn’t sell online because of said “complex setup”
Doesn’t sound right to me.
Maybe it’s less about difficulty of use and more of the size of the paradigm shift. The Vision Pro could require a more hands on setup to help guide people through an initial experience which may seem quite alien, even if it quickly becomes intuitive after.
Customers that need prescription lenses would also probably benefit from in person setup as well.