Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…
The root problem is that Google offered unlimited storage as an option in the first place. That at least should have given a clear stated cap on uploads. The guy should have been more proactive since May too, no one really is fully in the right here.
Cloud storage like that cost $3-6k per month without egress fees, depending on service. He could’ve been a little more skeptical about the free offering. If you’re not paying you have no recourse.
Yeah he was probably paying like $10/mo for a really basic GSuite organization with unlimited data. I know because I did that for a few years with some TBs of backups. When I first set the account up, I knew with certainty that Google would eventually cut me off because yeah that kind of service is worth way more than $10/mo in reality.
I’ve been getting emails for months saying I’m over the limit. I can’t remember if they ever said specifically they would delete my data because I stopped paying for it before it got to that point. Kind of crazy IMHO to assume Google will store so many TBs forever for only $10/mo. Still, would be real nice of them to give this guy a little more time to download his data.
It’s not ridiculous when that’s the service they offered. The courts should honestly stick them to their word (small companies have been driven out of business for much less) but we all know that’s not happening in a corporatocracy like this.
True. To be fair, I believe the original terms required you pay for a minimum of 5 employees (so $50/mo). No great love for Google here, and I would love to see the courts make them honor something like this if they did indeed advertise falsely.
Yeah, that’s my main issue - having a 1 week deadline for deletion sprung on you when it’s not physically possible to extricate the data in that timespan is rough.
You’re right, that’s a paid plan. I guess my point was more that you need to look out for your own interests a bit. If his storage has been read-only for the past 6 months then that would be a strong clue to do something about it.
Probably, but A) dude literally had his hardware yoinked by the cops and B) there was no reasonable schedule shared with the user re: data deletion.
I wish googles “read only” notification said “we will delete your data after 3 months of read-only status”, just to allow folks to properly plan. If you told me the only penalty was my data will be read only, and kept accepting my money, I would assume everything is okay.
I don’t know about google but being a free used doent change that you are a coustmer and that you will be affected by it. If you go to a public collage and you are getting a free education ,then arent you allowed to question the authorities?. Other than that the journalist is in the wrong too.
The root problem is that Google offered unlimited storage as an option in the first place. That at least should have given a clear stated cap on uploads. The guy should have been more proactive since May too, no one really is fully in the right here.
Cloud storage like that cost $3-6k per month without egress fees, depending on service. He could’ve been a little more skeptical about the free offering. If you’re not paying you have no recourse.
I’m pretty sure he was paying - the deletion email mentions that his subscription would be cancelled.
Yeah he was probably paying like $10/mo for a really basic GSuite organization with unlimited data. I know because I did that for a few years with some TBs of backups. When I first set the account up, I knew with certainty that Google would eventually cut me off because yeah that kind of service is worth way more than $10/mo in reality.
I’ve been getting emails for months saying I’m over the limit. I can’t remember if they ever said specifically they would delete my data because I stopped paying for it before it got to that point. Kind of crazy IMHO to assume Google will store so many TBs forever for only $10/mo. Still, would be real nice of them to give this guy a little more time to download his data.
It’s not ridiculous when that’s the service they offered. The courts should honestly stick them to their word (small companies have been driven out of business for much less) but we all know that’s not happening in a corporatocracy like this.
True. To be fair, I believe the original terms required you pay for a minimum of 5 employees (so $50/mo). No great love for Google here, and I would love to see the courts make them honor something like this if they did indeed advertise falsely.
Yeah, that’s my main issue - having a 1 week deadline for deletion sprung on you when it’s not physically possible to extricate the data in that timespan is rough.
You’re right, that’s a paid plan. I guess my point was more that you need to look out for your own interests a bit. If his storage has been read-only for the past 6 months then that would be a strong clue to do something about it.
Probably, but A) dude literally had his hardware yoinked by the cops and B) there was no reasonable schedule shared with the user re: data deletion.
I wish googles “read only” notification said “we will delete your data after 3 months of read-only status”, just to allow folks to properly plan. If you told me the only penalty was my data will be read only, and kept accepting my money, I would assume everything is okay.
I don’t know about google but being a free used doent change that you are a coustmer and that you will be affected by it. If you go to a public collage and you are getting a free education ,then arent you allowed to question the authorities?. Other than that the journalist is in the wrong too.