I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.

At this point I wish I hadn’t wasted my money.

After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn’t recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.

I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.

  • fooEnglish
    11•11 months ago

    This is not my comment from the Play store, it’s from another Sync user having a similar issue:

    If you have hide username set in the newest update, the app crashes immediately for whatever reason. I was able to edit my backup file to set that to "false", clear app storage, sign back in, and restore the edited backup file.

    Play store link: Sync for Lemmy

    • @[email protected]OPEnglish
      1•11 months ago

      I appreciate the troubleshooting. Unless it was a pre selected option I wouldn’t have enabled that in any version.