And last year they were all saying some variation on “don’t worry, AI is not going to cost anyone their jobs.”

Key take away for anyone is to never trust what an executive is saying. Much like a politician, if their lips are moving they are probably lying.

  • @paddirn
    link
    English
    381 year ago

    Oh man, can’t wait for even more services to get extra shitty and customer service to get worse all over the place. It was bad enough with the dumb phone prompts being added all over that increases your time on the phone, when if you could just explain it to a person it’d take a fraction of the time (assuming you don’t just get bounced around to multiple other departments).

    • @BottleOfAlkahest
      link
      English
      121 year ago

      Some of the autoststems are dead ends too that hang up on you. When i run into those I’ve started just telling them I have a billing issue or that I need to purchase some additional product from them. The phone system will push you to a person really fast if they believe you’re buying something. Then the sales person can transfer you to the department you want to talk to rather than trying to navigate the maze of dead ends in some systems.

    • @iopq
      link
      English
      11 year ago

      You realize ChatGPT on the phone would decrease the number of those prompts, right? You can just tell it in words what the issue is

      • @paddirn
        link
        English
        131 year ago

        Or it’ll just lie to me and make up some random answer it thinks I want to hear because that’s what it’s already doing. Granted, people can do the same thing, but until they get that part of ChatGPT worked out, I don’t really trust the answers it gives so much.

        • @iopq
          link
          English
          01 year ago

          I just tried to call about my credit card application. The thing won’t respond to “operator” or “talk to a person”. ChatGPT would be able to at least understand I want to ask someone a question

          • WHYAREWEALLCAPS
            link
            fedilink
            21 year ago

            I’m sorry, Dave. I’m afraid I can’t do that. This system has been designed to minimize the use of human operators. As such, you will need to explain your problem to me and I will decide if it warrants the attention of a human operator.

            • @iopq
              link
              English
              01 year ago

              Sure, but I had to call that number because the person at the credit card number said their department does not do that. The number they gave me was fully automated, with no way of getting a person. It just plays a message that says my application is under review.

              I wish I had chatGPT so I can, say, ask it to check the spelling of my name or anything else on the application

      • @jacksilver
        link
        English
        31 year ago

        And how does it know how to process the request? Someone still needs to program or enable it to do things, otherwise you’d just be talking to a wall. So maybe you end up with less prompts, but the end state is still going to be terrible service.

        • TipRing
          link
          English
          11 year ago

          This is correct.

          Source: I do this for a living.