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- cross-posted to:
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Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company::An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.
Indeed. I’d hardly classify this as going “rogue”; rather, inadequate guard rails in place for this application.
I love how companies are ready to put an unchecked unqualified underpaid inhuman employee as their first contact with their customers.
Exactly. Play stupid games, win stupid prizes. You get what you (didn’t) pay for. If you try to cut employees by using AI then you deserve this. You also deserve this if you don’t pay your employees a decent wage. But they won’t learn anything from this.
If companies haven’t collectively made it abundantly clear that they don’t give a shit about you, don’t give a shit about the employees, don’t give a shit if you’re satisfied, don’t give a shit if the product lived up to its promise…well, I dunno what else they can do. It’s all about profits. They outsourced manufacturing. Then they outsourced customer service. Because profits. It’s not that they think anything less about people in developing countries. They just think profit. And it’s more profitable to ship supplies halfway across the world in order to ship finished products back across the world because the cost of labor is that much cheaper.
And now they’re getting free labor from a chatbot? Pure profit.