The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).

“journalctl -p err” gives:

nvme 0000:03:00.0: AER: Error of this Agent is reported first
pcieport 0000:00:02.4: AER: Error of this Agent is reported first

The nvme error, happens approx 10x more often.

I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD

I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).

System info:

OS: Linux Mint 21.3 x86_64
Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0
Kernel: 6.5.0-17-generic
Uptime: 14 hours, 59 mins
Packages: 2662 (dpkg), 60 (flatpak)
Shell: bash 5.1.16
Resolution: 2880x1800
DE: Cinnamon 6.0.4
WM: Mutter (Muffin)
WM Theme: Mint-Y-Dark-Purple (Mint-Y)
Theme: Mint-Y-Dark-Purple [GTK2/3]
Icons: Mint-Y-Dark-Purple [GTK2/3]
Terminal: guake
CPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHz
GPU: AMD ATI 64:00.0 Rembrandt
Memory: 5198MiB / 15220MiB

Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @[email protected] for pointing me to the Framework guide…why is this not on the WD website and easy to find.

  • @[email protected]M
    3•9 months ago

    Are you using any power saving /power management tools? Maybe check the power settings in there and see if changing the power profile makes any difference.

    Also:

    • Check fwpudmgr for any firmware updates
    • Try installing a more recent/optimised kernel, such as Xanmod (currently at 6.7.4). If you’re getting Xanmod then get the x86-64-v3 variant
    • Try a different distro, preferably one which has more recent packages. Fedora uBlue has an Asus variant which features an optimised kernel for Asus laptops, so it might be worth checking out.
    • @[email protected]OPEnglish
      1•9 months ago

      I am running Slimbook battery, for improvements to battery life. I’ll check the power settings to ensure the power state isn’t changing randomly.