Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.
Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.
And if successful then companies will hire even less people to take your calls because their KPIs will show that people are willing to wait even longer for a resolution.
This is a bandaid that has the potential to make things worse.
Moral hazard I think the term you are looking for here. Might be wrong could also be preverse incentive.
It definitely has a moral hazard aspect. Thank you.
Negative Externalities also applies