AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it’s not enough.::AT&T announced a $5 credit toward a future phone bill and said it “let down many of our customers” as a result of the outage.
AT&T is giving customers a $5 credit for its cellphone outage. Some angry customers say it’s not enough.::AT&T announced a $5 credit toward a future phone bill and said it “let down many of our customers” as a result of the outage.
Actually, you’re totally right. They are giving you more now than you would get if they gave you a 1.6% discount.
No, just reimbursing for the actually time is not enough.
You enter into a contract for a service and that service was broken. There’s the lack of reliability that’s the issue.
If they were out for a month customers would suffer more than $30 in consequences from stuff like lost productivity.
If it were a pay-by-minute service than sure, but you purchase a month in the expectation it will work that entire month. They should get at least 25% of the monthly cost reimbursed if not the entire month.
There’s no way contracts are making 90%+ service uptime guarantees for consumer contracts. If you happened to have a 2 or 3 nines guarantee, then you are likely getting more than $5, but you also paid a lot for that.
I hate defending a huge bullshit Corp
But you’re so fully correct. The person you’re responding to is delusional, and all their numbers are insane