Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • @iopq
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    610 months ago

    You assume support agents don’t hallucinate

    • ???
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      410 months ago

      🤣 yeah true

      I feel like customer service has been on a decline for the past 10 years or so. I owe it to being underpaid and treated badly as an employee. .