I hope not. It does seem though that Amazon makes really stupid decisions and then sticks with them. Another example, at my local whole foods you used to be able to walk in, hand a return to a worker who would scan your QR code and you’d usually be on your way in 30 seconds.

They replaced that process with a stupid machine that is hard to use, fails often, and requires a worker’s intervention anyhow. It went from 1-2 minutes total to do a return to possibly 20 minutes because it’s so slow a line can form. They’ve stuck with that for the last 6 months, and it doesn’t seem like they’re hearing feedback from their workers. I have to believe the workers must have complained a lot since it’s god-awful.