Human experts often say things like "customers say X, they probably mean they want Y and Z" purely based on their experience of dealing with people in some field for a long time.
That is something that can be learned. Follow-up questions can be asked to clarify (or even doubts - “are you sure you don’t mean Y instead?”). Etc. Not that complicated.
(Could be why OpenAI chooses to degrade the experience so much when you disable chat history and training in ChatGPT 😀)
Today’s LLMs have other quirks, like adding certain words can help even if they don’t change the meaning that much, etc., but that’s not some magic either.
customers say X, they probably mean they want Y and Z
Sure - an LLM can help catch some of those situations. But if anything it makes prompt engineering even more important.
Sometimes the customer actually wants X, and a prompt engineer needs to predict this issue and disable the Y/Z behaviour. Prompt engineering is changing, but it’s not going away.
Human experts often say things like "customers say X, they probably mean they want Y and Z" purely based on their experience of dealing with people in some field for a long time.
That is something that can be learned. Follow-up questions can be asked to clarify (or even doubts - “are you sure you don’t mean Y instead?”). Etc. Not that complicated.
(Could be why OpenAI chooses to degrade the experience so much when you disable chat history and training in ChatGPT 😀)
Today’s LLMs have other quirks, like adding certain words can help even if they don’t change the meaning that much, etc., but that’s not some magic either.
Sure - an LLM can help catch some of those situations. But if anything it makes prompt engineering even more important.
Sometimes the customer actually wants X, and a prompt engineer needs to predict this issue and disable the Y/Z behaviour. Prompt engineering is changing, but it’s not going away.
But why couldn’t an AI do the same?
Why are you assuming it can never get good enough to correctly figure out the intent and find the best possible response it is capable of?
Sure, it’s not there today, but this doesn’t seem like some insurmountable challenge.