Companies are incentivized to not help you. It is cheaper to run a low head count foreign call center with long wait times, and it also means some folks will give up which is cheaper than actually fixing their problems.
Unusually high call volume is no longer unusual but the norm and it will only get worse unless it is legislated against.
Take real action. Anything that’s got any possibility of fixing anything is going to get a propertarian gangster with some military surplus rolling up on your shit. If it doesn’t, you’re fucking cosplaying.
I read an article I’ve been trying to refine ever since, about how companies have bastardized the internet and every technological advancement to further insulate themselves from the customer. The the article stated that companies figured out how to use the internet backwards, but I’d argue that all of capitalism is built on this idea. Every “advancement” has benefitted companies at the expense of people. And technology is only used to increase profits while squeezing employees harder and giving customers less recourse.
I’m not advocating for long wait times, I’m just saying, 30 minutes is nothing compared to what some companies will do to you. Some people are on hold for hours, slowly going insane.
Does it count as being on hold for multiple days if you’re in hold for 8 hours, the line shuts down, hangs up, and everyone working there goes home, you have to call back the next day, and you have to repeat that for three or four days until you finally reach someone or does that count as multiple incidents because
Lol 30 minutes on hold is nothing
Companies are incentivized to not help you. It is cheaper to run a low head count foreign call center with long wait times, and it also means some folks will give up which is cheaper than actually fixing their problems.
Unusually high call volume is no longer unusual but the norm and it will only get worse unless it is legislated against.
Legislated, lol.
Take real action. Anything that’s got any possibility of fixing anything is going to get a propertarian gangster with some military surplus rolling up on your shit. If it doesn’t, you’re fucking cosplaying.
Wow, they’ve already got you good, huh?
I read an article I’ve been trying to refine ever since, about how companies have bastardized the internet and every technological advancement to further insulate themselves from the customer. The the article stated that companies figured out how to use the internet backwards, but I’d argue that all of capitalism is built on this idea. Every “advancement” has benefitted companies at the expense of people. And technology is only used to increase profits while squeezing employees harder and giving customers less recourse.
I can’t imagine ever advocating for that.
I’m not advocating for long wait times, I’m just saying, 30 minutes is nothing compared to what some companies will do to you. Some people are on hold for hours, slowly going insane.
Insane how people immediately misread your statement and jumped on the down vote button lmao
Does it count as being on hold for multiple days if you’re in hold for 8 hours, the line shuts down, hangs up, and everyone working there goes home, you have to call back the next day, and you have to repeat that for three or four days until you finally reach someone or does that count as multiple incidents because