Corporations get away with so much putting conflict resolution behind customer service hell.
I don’t blame the workers at all, I’m sure they have “unprecedented call volume” all the time which means short staffed with stressed out people trying their best.
This is my experience with call centers as well
Lucky all of the ones I worked at had a clean desk policy
They wouldn’t even let me have a pen and paper
We were allowed pens, but the paper was a special color and not allowed to leave the room. Data privacy. But as bothersome as this was, as a customer I’d be delighted to know my privacy is taken so seriously.