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“So I hopped on a call with the 1-800 number, and I was on hold for an hour,” said Quiring.
While she waited, she familiarized herself with Canada’s new Air Passenger Protection Regulations.
Good on you for not taking it sitting down.
Flair is banking on the fact that most people don’t have over an hour to wait on hold.
I would hope she sat down. An hour standing is a bit much for a phone call hold.