Apparently they only sent 3 notification Emails, which a large number of their customers are reporting they never received. No one at InfluxData thought to do a scream test or even check the traffic levels to the region before deleting the data.
How is this posted in the future?
There are some known issues with timezone handling resulting in posts appearing to be from the future. I think it usually happens when you post from kbin into lemmy.
It’s being worked on: https://github.com/LemmyNet/lemmy/pull/3496
Making me rethink moving off our own install.
While this seems like something that absolutely should not have happened, it’s also a good reminder that “it’s in the cloud” does not mitigate the need for a good backup strategy. Maybe not the same level of on-site tape library backup solution many of us used to have; but, dumping the data onto a cold storage location on a different cloud on a regular basis would be a reasonable precaution.
This is insane. The data is gone??? Why would you delete the instances? Think about it, they made a terrible decision to just stop services for no other reason than cost cutting. Customers were not fully aware and they randomly deleted everything. While still a horrible solution, they could have just shutdown the instances and had the data available for a period while they assessed the impact but no, they just went straight to delete. That is the most extreme example of incompetence that I’ve seen in a while.
