Same here, I don’t have the update available yet. I just assume it’s still making its way through the tubes.

Submitted a fix to Google, should be live soon.

I haven’t even started on it yet lol

Just downloaded the update and can confirm that fixed the issue. Your turn around time continues to amaze me. I work in a corporate environment where we have to write user stories, discuss them in backlog grooming, do sprint planning, develop, test, go through a Change Advisory Board approval, do release planning, then deployment.

The fact that I can just comment in one of your threads about something weird I’m seeing and then you fix it in less than a day is nothing short of astonishing. You rock!

I didn’t even know peeking was a thing until you mentioned it. Oddly enough, that works fine. Tapping the thumbnail gets a blank screen. Holding gets it to load.

Hope this helps.

1. I’m browsing like this (Compact mode?):

2. I click the thumbnail of the top image post. A blank screen loads but no image:

3. I click on the screen, which takes me back to browsing. The post shows as read:

4. I click the same thumbnail again and the image loads successfully:

This happens with almost every image, but not all. Maybe 90%?

I have the same issue, hard to take a picture of a blank screen so I’ll try and be specific with steps to reproduce

I’m using small cards. Click on an image on the right side of a small card

Expected result the image opens up, I can swipe to close it.

Actual result screen is black sometimes with a loading icon. It stays this way indefinitely. Closing the image and clicking it again let’s it display as expected

This scenario has happened to me, too, so many times and not just in this update.

1. I get the black screen so I wait between 1 and 10 seconds for it to load.
2. Give up and press back.
3. Immediately tap the thumbnail again, and then the image instantly appears.

I wait a random number of seconds each time, so it’d be a really funny coincidence if the image finished loading exactly when I give up every time.

I do have slow cell service in certain locations, so sometimes the image is just slow to load, I’m sure. But the timing of the image finally appearing in step 3 above is too precise to be a coincidence the number of times it’s happened.

Update 1

Edit: since writing this comment, every image I’ve tapped gives the black loading screen and I haven’t waited even 1 second before tapping back and tapping the thumbnail again, and then the image immediately loads.

Update 2

I turned off image preloading, cleared cache, and did some testing. It’s a good time to test since I currently have poor cell service:

I repeated the same basic steps: tapping a thumbnail, tapping Back as fast as I can, then tapping the thumbnail again. A couple times this immediately displayed the images, but other times I got the black screen again. I think it’s based on file size.

I performed the above “Back and re-tap the thumbnail” loop up to 6 times, and when the image still didn’t load, I waited 20 seconds on the black screen to see if it would eventually load. It never did. But then I would perform one more quick Back and re-tap and it would load.

This is what I think it happening: the image finishes loading eventually, but the loading screen never gets the “image downloaded” event and never updates to show the image. Then trying again loads it from cache.

If pre-loading is on, and you have fast internet you might never see this behavior. Images will be cached as fast as you can scroll. Maybe you could test this by uploading a truly enormous image, clearing cache, and using only cell service in your basement or something.

Awesome, thanks 🙏🙏

I think I found the problem. If it’s a jpg on redgifs it doesn’t know what to do with it, it’s expecting a video.

Works now, thanks!

Clearing the app data didn’t work either. It allowed me to launch the app and browse anonymously. I was even able to log in and browse, but when I restored my settings from the cloud backup the app crashed and now it’s back to crashing upon open.

Side note: the restore purchases button on the setup screen did not work, but the button in the “Get Ultra” page did.

No, but clearing data does

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