• @damnthefilibuster
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    631 year ago

    Keep hitting their help page. After 2-3 tries it gives you a phone number to call (why it doesn’t show up on first try is because they’re an evil corp). Tell the person your problem.

    They’ll agree that it’s because their systems are shitty and will unlock the 12 month nonsense for your account.

    Or don’t. No need to give them money.

  • @Matriks404OP
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    1 year ago

    The fact that they are begging users to use Premium and then overcomplicating process for no reason, makes me want to never try to buy this crap again.

    Of course, I have also sent a refund, I can’t stand companies stealing money.

      • @Baahb
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        1 year ago

        Advertising one thing, and then bait and switching it is in fact not a good design

      • amio
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        321 year ago

        I’d think good design would be usable, but maybe that’s just me.

      • AnonTwo
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        131 year ago

        It says he sent a refund, not that he received one.

    • @funnystuff97
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      261 year ago

      If I were to guess, OP was a part of a different plan before and is switching to a new one. I think family plans are cheaper overall if you max out the number of people and everyone contributes, so families or groups of friends all link their accounts and pay fair shares? (EG: Nintendo online is $20/yr, but $40/yr for a family plan up to 8 accounts. If you get 8 friends together, that’s $5 per person, significantly cheaper than $20.)

      So if I’m understanding the plan and reading the error correctly, I believe OP was on one family plan and wanted to change their family to a different set of accounts, and Google said no. Which is indeed shitty, but it’s likely buried in their fine print somewhere (which doesn’t make it any less shitty).

      Or maybe OP wasn’t even a part of a family plan to begin with. OP, feel free to correct me.

      • Horsey
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        51 year ago

        Do you know of any trustworthy discords/communities that share family services together? I’d be down to join a Nintendo, Dropbox, YouTube family.

      • @[email protected]
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        -71 year ago

        Well…If Google states you can’t just willy nilly exit Family groups they have a good reason.
        Not for us as we would like to circumvent the issue but well. Their platform their rules.

    • DreamySweet
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      131 year ago

      “You can only switch family groups once every 12 months.”

  • @[email protected]
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    121 year ago

    I’ve been having real bad issues with the adblock popup today. Ended up disabling all extensions but uBlock Origin, updating that, clearing the catche and restoring it to default setting aswell as clearing all cookies. It seems to be sorted for now, but we’ll see what tomorrow brings

    • @bbuez
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      71 year ago

      I just zapped the element, the video still pauses but no more popup

  • @thantik
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    81 year ago

    Will never ever pay for YouTube access. Also won’t ever watch ads. I’ll go somewhere else first.

  • Matt The Horwood
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    71 year ago

    Pro tip, opera’s built in VPN to India will get you YouTube family premium for about £6.

    If you can use it of course

    • @MidRomney
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      51 year ago

      But how do you pay for it? When I tried to VPN to Venezuela, I needed a local address and payment method, so I was never able to purchase it

    • @alokir
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      41 year ago

      If you’re in the EU and Indian VPNs are slow for you, Hungary has the same price. Around €7 for the family plan and €4.5 for individual premium.

  • @atrielienz
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    11 year ago

    Did you ever figure out why you couldn’t use it after you bought it?