Google Drive misplaces months’ worth of customer files::The horror of logging in only to find everything since May has vanished

  • @DasnapEnglish
    29•1 year ago

    And my wife wonders why I asked for an 8 TB NAS drive for Christmas.

    • netburnrEnglish
      17•1 year ago

      You’re putting all your files on a single drive? You said nas, but then singular version of the word drive.

      Make sure you have multiple drives with your data, and then take that and back it up to something like backblaze if you want your files to be safe.

        • netburnrEnglish
          4•1 year ago

          Agreed, some sort of mirror, raid or zfs. Sure a raid is not a backup, but it’d certainly better to resync a new drive than to have to figure out everyth9ng that was on the drive and start downloading them all again. Assuming the original posts or torrents Eben still exist.

      • @DasnapEnglish
        4•1 year ago

        Important files and Docker configs have a copy on Google Drive also, and everything else is ultimately unimportant and can be recovered (yarr). GDrive and the local drive are copies of each other for what would actually be a pain to lose. I’m avoiding a full thorough NAS machine setup because I already get weird looks for the basics I have now!

  • @Wispy2891English
    17•1 year ago

    From the posted fix it looks like the client was buggy and stopped uploading new files for months; newer version checked if they were actually uploaded and if not, removed. If that’s true and it happened to me i couldn’t trust google drive anymore. Maybe just to host a backup of a backup

  • bufalo1973English
    14•1 year ago

    It’s not something new. I’ve lost some writings I had and they are gone forever thanks to the shitty GDrive.

    • Flying SquidEnglish
      7•1 year ago

      Never trust the cloud. Only use it for temporary backup. The last place I worked for was exclusively using Google Drive. I would have laughed my ass off if this had happened there.

  • idunnololzEnglish
    4•1 year ago

    Typical end users. Cry about companies not deleting their data and then instantly start complaining when a company actually listens /s

  • AutoTL;DRBEnglish
    3•1 year ago

    This is the best summary I could come up with:

    Google Drive users are reporting files mysteriously disappearing from the service, with some posters on the company’s support forums claiming six or more months of work have unceremoniously vanished.

    There is little information regarding what has happened; some users reported that synchronization had simply stopped working, so the cloud storage was out of date.

    Others could get some of their information back by fiddling with cached files, although the limited advice on offer for the affected was to leave things well alone until engineers come up with a solution.

    A message purporting to be from Google support also advised not to make changes to the root/data folder while engineers investigat the issue.

    European cloud hosting provider OVH suffered a disastrous fire in 2021 that left some customers scrambling for backups and disaster recovery plans.

    Earlier in 2023, the company’s europe-west9 region took a shower after water made its presence felt inside a Parisian Google Cloud datacenter.

    The original article contains 342 words, the summary contains 156 words. Saved 54%. I’m a bot and I’m open source!