Now you’ve gotten your inventory counts off. There’s also a (marginal) cost difference between the two size cartons. Of course, this needs to be balanced against customer satisfaction- there will be a non-zero number of customers who won’t want the upsell or to buy an alternative item, and so the question is how much business would you lose vs how much money you’d make offset with the extra time and corporate headache of reconciling inventory?
Not that Sonic shouldn’t do this, just throwing out some real-world considerations.
‘Sir, my apologises that I didn’t realise in time that you were Cognitively Impaired. How about we replace your order with our exclusive package-free version that we have prepared for special guests like yourself?’
Hell, when we run out of the 24 pack bottled water, we throw them a 32 count and call it a day… Some people/companies are so rigid, they lose sight of customer first. Not saying they should bend over backwards, but consider the lost sales by not even attempting to make it right.
I often feel like that too, but there were things like haggis and sausage before them. It’s good to remember that turning inedible mush into something appealing actually has a long and noble history.
Out of the small packaging maybe?
Then they should be able to just sell fewer but in a large box/bag
Now you’ve gotten your inventory counts off. There’s also a (marginal) cost difference between the two size cartons. Of course, this needs to be balanced against customer satisfaction- there will be a non-zero number of customers who won’t want the upsell or to buy an alternative item, and so the question is how much business would you lose vs how much money you’d make offset with the extra time and corporate headache of reconciling inventory?
Not that Sonic shouldn’t do this, just throwing out some real-world considerations.
You forgot how many people would bitch their small size in a medium container wasn’t filled properly.
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‘Sir, my apologises that I didn’t realise in time that you were Cognitively Impaired. How about we replace your order with our exclusive package-free version that we have prepared for special guests like yourself?’
Nope, that would eat into our profit. Better to just not sell anything! /s
Hell, when we run out of the 24 pack bottled water, we throw them a 32 count and call it a day… Some people/companies are so rigid, they lose sight of customer first. Not saying they should bend over backwards, but consider the lost sales by not even attempting to make it right.
Unless people buy the medium instead. Then its good buziness
Dude, the number of times someone will cancel a 20+ item order, just because we couldn’t find one item, dozens every day.
Not me, I just ate cup Ramin instead.
If so, it’s still probably deliberate, because corporate knows full well a bigger box would work too. Eshittification is coming for our nuggies.
Big bag of frozen nuggies ftw
Like $4 for a huge bag. What can $4 buy at fast food places? I’m legitimately asking because I just stopped going to these places years ago.
I feel like nuggies were the beginning of enshitified food
I often feel like that too, but there were things like haggis and sausage before them. It’s good to remember that turning inedible mush into something appealing actually has a long and noble history.
Oops didn’t mean to! Now spend more money!