A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
No. What actually needs to happen is for companies to give GOOD FUCKING CUSTOMER SERVICE!!! Try getting ahold of a real person at Amazon for example. I ended up cold calling the delivery company that handles local deliveries to get a phone number to talk to an actual person.
The next time i called they had turned that number into a robo call center…
I never had issues with Amazon support. To be fair, the last time I needed support was over 4 years ago, but still. I got to chat with some real person relatively quickly who managed to address the issue swiftly.
No. What actually needs to happen is for companies to give GOOD FUCKING CUSTOMER SERVICE!!! Try getting ahold of a real person at Amazon for example. I ended up cold calling the delivery company that handles local deliveries to get a phone number to talk to an actual person.
The next time i called they had turned that number into a robo call center…
I never had issues with Amazon support. To be fair, the last time I needed support was over 4 years ago, but still. I got to chat with some real person relatively quickly who managed to address the issue swiftly.
Thats also my experience with amazon. The chat is actually amazing.
Are you crazy? That’s expensive! Too expensive!!!