Yep, but that is their problem, I have it logged that I gave them the tool with instructions on how to use it, with them dismissing it, even when I followed up on it.
I won’t work myself up over a user who is not interested in solving their issue.
Now obviously in real life I would remote in and run the tool for them, but there have been time when they have been unwilling to do that due to some pointless reason, that’s fine, I have logs showing that I tried.
Yeah, sometimes we can’t remote in due to IT policy or ITAR data. And I was just being dramatic with the comment, it just boggles my mind that they will just keep calling back without even trying to help themselves. Even scheduling a call…“I don’t have time for a call I just want it fixed” LOL
“That’s fine, when you have the time, run the tool I sent you, it takes 30 seconds and should solve your issue!”
I wish that worked. Rather than spend an hour diagnosing which file is causing the error, they would rather struggle with it crashing for a week.
Yep, but that is their problem, I have it logged that I gave them the tool with instructions on how to use it, with them dismissing it, even when I followed up on it.
I won’t work myself up over a user who is not interested in solving their issue.
Now obviously in real life I would remote in and run the tool for them, but there have been time when they have been unwilling to do that due to some pointless reason, that’s fine, I have logs showing that I tried.
Yeah, sometimes we can’t remote in due to IT policy or ITAR data. And I was just being dramatic with the comment, it just boggles my mind that they will just keep calling back without even trying to help themselves. Even scheduling a call…“I don’t have time for a call I just want it fixed” LOL