It’s absolutely wild. I think any competent devops engineer could’ve rebuilt the entire environment from scratch by this point, or at least given a halfway decent ETA.
And actually, the servers were up briefly (for some people) three days ago, but before that they were down for another two days. Realms has been down, all told, for over five days now, and there’s been no communication about remuneration or even the slightest hint of an apology.
I haven’t seen devops incompetence this legendary since the Sim City 5 launch, eleven years ago.
I think it might be even more mundane than that—I think their bus factor is too low, and somebody important is on vacation. Which explains why they couldn’t tell that it wasn’t actually fixed after day 2 of this (they said it was all back to normal but then it went down only a few hours later) and why their more recent communications have been “70% of users should be able to connect again” (with no indication that anyone is able to connect again). Which just leaves “DK” to try and manage the PR—but they can’t just be like, “sorry y’all, Jeff will be back on Monday,” so they just have to keep stringing us along with PRatitudes and hoping it all starts working again on its own.
It’s absolutely wild. I think any competent devops engineer could’ve rebuilt the entire environment from scratch by this point, or at least given a halfway decent ETA.
And actually, the servers were up briefly (for some people) three days ago, but before that they were down for another two days. Realms has been down, all told, for over five days now, and there’s been no communication about remuneration or even the slightest hint of an apology.
I haven’t seen devops incompetence this legendary since the Sim City 5 launch, eleven years ago.
3 days tells me it’s more than servers down, it’s data loss, and they don’t know how to pull back backups - or never had them
I think it might be even more mundane than that—I think their bus factor is too low, and somebody important is on vacation. Which explains why they couldn’t tell that it wasn’t actually fixed after day 2 of this (they said it was all back to normal but then it went down only a few hours later) and why their more recent communications have been “70% of users should be able to connect again” (with no indication that anyone is able to connect again). Which just leaves “DK” to try and manage the PR—but they can’t just be like, “sorry y’all, Jeff will be back on Monday,” so they just have to keep stringing us along with PRatitudes and hoping it all starts working again on its own.