Michael Straight said Lifeward refused to repair his $100,000 exoskeleton, which only had a minor issue with its battery.

A former jockey who was left paralyzed from the waist down after a horse riding accident was able to walk again thanks to a cutting-edge piece of robotic tech: a $100,000 ReWalk Personal exoskeleton.

When one of its small parts malfunctioned, however, the entire device stopped working. Desperate to gain his mobility back, he reached out to the manufacturer, Lifeward, for repairs. But it turned him away, claiming his exoskeleton was too old, *404 media *reports.

“After 371,091 steps my exoskeleton is being retired after 10 years of unbelievable physical therapy,” Michael Straight posted on Facebook earlier this month. “The reasons why it has stopped is a pathetic excuse for a bad company to try and make more money.”

  • @mkwtEnglish
    9•3 months ago

    Here’s my guess. I don’t know anything about this particular device, but I have worked with medical devices.

    A powered exo-skeleton sounds like it might be a class II medical device. Being a medical device, the OEM was required to produce a safety risk analysis per ISO 14971 in the EU and 21 CFR 820 in the US. I don’t know what all was listed, but probably one of the safety risks was thermal runaway from the (assumed) lithium ion batteries.

    Lithium ion battery packs have a well known problem with occasionally overheating and catching fire. This famously delayed the launch of the 787 Dreamliner. This is also why you can’t put your phone or laptop battery into your checked luggage.

    In the original risk analysis, there will be a number of mitigation steps identified for each hazard. For the lithium thermal runway, these probably include a mix of temperature monitoring, overheat shutdown, and passive design features in the battery pack itself to try to keep the impacts of over temperature and fire away from the patient.

    So how does the price get to 100k? It could be some kind of unique design features that are now out of production and the original tooling is not available. The 100k cost is probably something like to redesign the production tooling, particularly if you have to remake injection molds.

    You can’t just use any off the shelf battery pack, because that would invalidate the risk analysis. You’d need to redo the risk analysis, repeat at least some amount of validation testing, and possibly resubmit an application to the FDA.

    TLDR: you can get some MEs and EEs together to solve this problem, but once they’re on the case, you can blow through 100k real fast.

    • @[email protected]English
      5•3 months ago

      Rebuilding the original pack with new cells is semi-common practice, no need for new tooling

      • @[email protected]English
        13•3 months ago

        Oh

        According to Straight, the issue was caused by a piece of wiring that had come loose from the battery that powered a wristwatch used to control the exoskeleton. This would cost peanuts for Lifeward to fix up, but it refused to service anything more than five years old, Straight said

        Yeah, that’s something any jackass with a soldering iron could fix in about 10 seconds

    • @[email protected]English
      1•3 months ago

      Oh, yea, I get the safety angle, but that work has already been done.

      If I’m replacing a battery in something like thsas long as I use the same tech, where’s the concern?

      If the factory battery has built-in BMS, then I should use the same, that’s about the only concern I’d have. And if it’s NiMH, well, even less of a concern.

      And for this use-case, I wouldn’t be cheap on my replacements, like I am for stuff that’s low risk (like a flashlight that lives in a metal cabinet outside - if that lithium does a runaway, there’s little risk).