There’s no justification from a pure convenience standpoint, but I could respect the pettiness if the electric company ran their shit like one local government office in my hometown, where there was this small annual fee they charged like $9 for…but then to pay it, you could either mail in a check, hand deliver cash or check or card…or pay online…where they added a $5 “convenience fee” to a sub-$10 payment.
You bet your ass that I paid that shit in person every year, in loose change, and requested a receipt (which they had to write up manually because they didn’t have a system to process and print one).
Well, the funny thing is… it IS somebody’s job, and they get paid for it. There more they push “self service” the less workers they’re hiring and paying wages to, and the more your ever-increasing grocery bill just goes to pad some executive’s bonus so they can buy a bigger boat or whatever.
If they’re charging so much that the local govt needs to pass that on in the form of a $5 fee on a $9 payment, they’re either gouging, or have an unsustainable business model.
Boomer uncle literally drives his electric bill payment to the local office to pay it when they have a perfectly fine online portal.
Same exact response ‘that’s someone’s job’ like the employee actually has a say.
Most corporate bill portals I’ve personally used were terrible and charged me a significant convenience fee for using them.
You’re kidding, right? Are You trying to tell me, You physically walk somewhere to pay Your electricity bill? Are You also using cash to do it?
None of my utilities charge a fee. Seems foreign to me. Usually only the bmv charges one online.
There’s no justification from a pure convenience standpoint, but I could respect the pettiness if the electric company ran their shit like one local government office in my hometown, where there was this small annual fee they charged like $9 for…but then to pay it, you could either mail in a check, hand deliver cash or check or card…or pay online…where they added a $5 “convenience fee” to a sub-$10 payment.
You bet your ass that I paid that shit in person every year, in loose change, and requested a receipt (which they had to write up manually because they didn’t have a system to process and print one).
No fee for the portal. His only justification was it is some human interaction, which is fine. Just feels like a boomer mentality.
Hell, you can even pay through a check via the banks online portal. Dude doesn’t have a cell phone and never has.
I live by this philosophy
If you charge me more to make both our lives easier, I will make both our lives harder out of spite.
It will cost you more than the fee you tried to squeeze out of me, and I will have spent nothing.
Now do Ticketmaster
I would but arson is a crime
My city’s water bill went from a free online portal to a shittier one with a fee. I pay it by check now out of pettiness.
Yeah I refuse to pay a “convenience fee.” I’ll mail a f*ing check if they try to charge me.
Well, the funny thing is… it IS somebody’s job, and they get paid for it. There more they push “self service” the less workers they’re hiring and paying wages to, and the more your ever-increasing grocery bill just goes to pad some executive’s bonus so they can buy a bigger boat or whatever.
What about the jobs of the people that maintain the online portal though??
Well…fuck em, I guess!
If they’re charging so much that the local govt needs to pass that on in the form of a $5 fee on a $9 payment, they’re either gouging, or have an unsustainable business model.
Either way, fuck 'em.
Most of them are useless and horruble ti use. Don’t get me wrong I love the cinvinience, but they need to hire competant designers/dev.