This very circumstance is described in the book „Qualityland“ and probably many more literature. The book is about a man living in the near (and completely enshitified) future who is confronted by a defunct algorithm that automatically bought him a dolphin dildo. Seeing no way of returning it by normal means - the algorithm is always right and does not accept returns after all - he sets out to right this wrong and discovers the mechanisms and people behind the screens that dictate every aspect of your life.