They claim their support is 24/7 but live chat / phone is just business hours
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
It’s increasingly common for “24x7 support” to mean access to their KB/FAQ and the ability to raise a ticket, while the actual support is a skeleton crew working regular hours.
Not unlike “your call is very important to us…” 😅
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