If I broke a rule, I apologize, but I’d like to know what I did. Yesterday, I posted a user-generated map of ICE agent sightings and Lemmy.world’s automod immediately deleted the post and banned me from the entire site. I have no idea why that post, above all my other interactions with [email protected], warranted a sitewide ban. Is it because I changed the title to blame a vile subreddit when the map went down? I really hope it isn’t partisan bias.

  • @MrKaplanAEnglish
    60•3 days ago

    the domain you posted a link to was in our automod blacklist due to previously being used by spam bots.

    upon review it appears that this domain serves user generated content by different users that can be determined in the URL path. in those cases we typically only ban those users rather than the entire site if it’s not overly spammy.

    we also usually review automod actions quickly, although in this specific case we must have missed this, as we had a lot of other true spam removals in the last days.

    you have been unbanned from LW and your post has been restored.

    • db0M
      20•3 days ago

      I wonder do you have an appeals method? Threativore for example provides a way for people to open an appeal to its autoremovals via a pm.

      • @MrKaplanAEnglish
        20•3 days ago

        you can’t use lemmy PMs while you’re banned from the instance.

        appeals can generally be made in any way that will reach our team; email addresses are listed in the instance sidebar and community sidebar at https://lemmy.world/c/support.

        • m-p{3}
          4•2 days ago

          Maybe it’s already the case, but may I suggest sending a PM to site-wide banned users including the reason and an out-of-band method for appeals (ie: email adresss).

          You could even prebuild the email URL so that the email’s subject, body, etc to already contains the user’s info to facilitate the communication.

        • db0M
          5•3 days ago

          Threativore appeals work from any account from any instance, so you can make a throwaway or ask a friend

          • @MrKaplanAEnglish
            10•3 days ago

            Sure, the same applies to any other lemmy-internal contact method though such as posting to [email protected] or sending a pm to @[email protected].

            Our automod doesn’t currently inform people that they’re banned or how they’d appeal that though. We usually review automod actions within an hour though, in most cases false positives are sorted out before the user even notices them.

            • db0M
              4•3 days ago

              Well yes, but obviously the threativore appeal process is more than just a pm. anyway, not trying to argue here.

            • @grueEnglish
              4•3 days ago

              Wow! I’m floored that you routinely review automod actions at all, let alone that quickly!

    • hitstunOP
      12•3 days ago

      Thank you for your response. It makes sense that Lemmy’s mod staff are on the defensive lately, just like we are. I didn’t think of Lemmy.world having a support page, and I probably should have appealed there instead.