Have you dealt with any large company’s first level support these days? They’re not empowered to do anything in the system in the vast majority of cases (to be clear, this isn’t a dig at support, it’s at the companies that don’t give their staff the tools to actually do their job).
Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.
On the other hand, AI can also spot obvious errors. And the more stressed out, overworked, understaffed, and generally bombarded departments become, the more people will miss obvious errors.
Have you dealt with any large company’s first level support these days? They’re not empowered to do anything in the system in the vast majority of cases (to be clear, this isn’t a dig at support, it’s at the companies that don’t give their staff the tools to actually do their job).
Yes, most people can spot an obvious error, but actually correcting it in the system is usually much more difficult.
On the other hand, AI can also spot obvious errors. And the more stressed out, overworked, understaffed, and generally bombarded departments become, the more people will miss obvious errors.