Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
Companies are perfectly capable of making bonehead moves that lose them money. Sony’s made a few themselves already.
Which, again, they wouldn’t double down on said decisions if they didn’t know by heart that Gamers™ will be distracted by the next issue, or the new shiny as the commenter noted.
Gamers didn’t buy Concord or Marathon but Sony’s still doubling down on their liveservice emphasis. Companies don’t behave rationally. They’re run by personalities and cliques like any other organization.
Live services are all the rage because, well, you can see where I’m going now. One or two could flop, but maybe third time’s the charm and it generates all the profit. That’s the reason other companies - not just Sony - double down on live services despite these flops.